Refund policy

At HARPER & LANE, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you can return it easily. Below, you’ll find all the details regarding our return and cancellation policy.

Returns

We offer a 30-day return period, which means you can return a product within 30 days of receiving it, provided that it is in its original condition, unused, and in its original packaging. The product must not have any odors, hair, or other signs of use.

How does the return process work?

1. Contact us at info@harperandlane.com to register your return. Please include your order number and specify which product you'd like to return.
2. Once your return is approved, we will send you a link to officially submit your return request. After completing the form, you will receive your return label directly.
3. Return shipping costs are your responsibility. 

Refunds

Once we receive and inspect your returned item, we will initiate the refund process. The refund will be issued within 3 days using the original payment method.

How long does it take to receive my refund?

Depending on your bank or financial institution, it may take 5 business days after processing for the refund to appear in your account.

Order Cancellation

If you wish to cancel your order, you can do so within 12 hours of placing it, as long as it has not yet been processed. Our processing time is 12 hours. After this period, cancellation is no longer possible, as the order will already be in the shipping process. If you still do not wish to keep the product, you can return it following our return policy.

Frequently Asked Questions (FAQs)

Who covers the return shipping costs?

Return shipping costs are at your expense. The cost may vary depending on the shipping method you choose.

What if my order arrives damaged?

If you receive a damaged or defective product, please contact us immediately at info@harperandlane.com with a photo of the damaged item. Our team will assist you in resolving the issue. We can offer a replacement or a refund.

Can I exchange a product?

Yes, exchanges are possible. Please contact us at info@harperandlane.com with your order number and details of the product you’d like to exchange. We will guide you through the process.

What if I receive the wrong product?

If you receive an incorrect product, please contact us immediately at info@harperandlane.com with a photo of the received item. We will ensure that the correct product is sent to you as soon as possible or offer a refund.